Recently, I received a credit card rights instruction CD from my family's credit card company. I opened the tape that stuck to the CD, and saw a CD with "Credit Card Member Rights Handbook" written on it, without any other instructions. To be honest, I felt a little funny and a little helpless when I received it. One is that there is no computer with a CD player at home; the other is thinking that the credit card company has compiled a budget to print CDs, packaging, and name slips and send them to the credit card holder. This project must have cost a lot of money.
waited for ten minutes and finally got on the line with the customer service specialist, and then stated his problem from beginning to end. The customer service specialist then read out the entitlement instructions they thought the cardholder should have seen long ago, and perhaps asked again if they had received the instructions on the CD before? If not, send it to them again. This back-and-forth, in addition to increasing time and money costs, no one benefits from this communication chain. It’s like the loan calls and text messages we can’t answer now, whether it’s car loan or credit, although they all appeal for the convenience and speed of loan application, they often fail to gain the trust of the recipient at the first contact. Keep copying and pasting ineffective communication.